Frequently Asked Questions
Everything you need to know about our handcrafted timber products.
What types of timber do you use for your furniture?
We specialize in sustainably sourced hardwoods including Oak, Walnut, and Reclaimed Pine. Each piece is selected for its durability and unique grain pattern to ensure your furniture lasts for generations.
How long will it take to receive my order?
As most of our items are handcrafted to order, our standard lead time is 4-6 weeks. Smaller homeware items typically ship within 3-5 business days.
Do you offer custom sizing for your dining tables?
Yes, we offer bespoke sizing on many of our signature collections. Please contact our design team with your specific dimensions for a custom quote.
How should I care for my timber surfaces?
We recommend using a damp, lint-free cloth for daily cleaning. Avoid harsh chemicals and use coasters to protect the natural oil or wax finish from heat and moisture.
What is your return policy for large furniture items?
We offer a 14-day return period for standard items. Please note that custom-made or bespoke timber pieces are non-refundable unless they arrive damaged or defective.
Do you provide white-glove delivery and assembly?
Yes, for large furniture items, we offer a premium delivery service that includes room-of-choice placement and full assembly by our expert team.